Guest Experience Supervisor

Sandals Church•Riverside, CA

5d•$24 - $28•Onsite

About The Position

The Guest Experience Manager at Sandals Church Hunter Park is a hospitality specialist who leads, trains, and inspires the volunteer Guest Services team to deliver an excellent, Christ-centered weekend experience that moves guests to want to connect. This role personally owns execution of the Relational Intake Framework at the front door and partners closely with the Connections Team to ensure guests move smoothly from “the Handshake” into “the Pathway.” The role is a direct lever on two of the three 2026 priorities: hospitality quality shapes whether new Saturday night guests return (Priority 1), and the Relational Intake Framework's Tier 2/3 hand-off is a literal front door into the discipleship pipeline (Priority 3).

Requirements

Hospitality specialist
Leads, trains, and inspires volunteer teams
Delivers an excellent, Christ-centered weekend experience
Owns execution of the Relational Intake Framework at the front door
Partners with the Connections Team
Build and lead a healthy, high-energy volunteer Guest Services team
Delivers an excellent first impression every weekend
Own the front-door intake process that connects guests to the right next step — information, exploration, or belonging.
Experience with CCB, Martus, Google Workspace

Nice To Haves

Experience with iPad terminals, cards, digital forms

Responsibilities

Recruit, train, cross-train, and develop healthy, high-energy volunteer teams across parking, greeters, ushers, café, and the info booth.
Identify, develop, and empower team leads to provide leadership and support within each ministry area.
Build relationships with volunteers through scheduling support, care, and meaningful growth opportunities.
Foster a culture of excellence and hospitality that helps every guest feel welcomed and encouraged to take a next step.
Own execution of “the Handshake”: train info booth volunteers to hold low-pressure, conversational intake using the three-tier framework and supporting tools (iPad terminals, cards, digital forms).
Ensure accurate, low-pressure capture and routing of guest tier selections into the ChMS and to the Connections Team.
Partner with the Connections Team to monitor front-door-to-back-door health metrics and flag retention concerns (for example, Tier 3 attrition).
Ensure all lobby and ministry spaces are prepared, welcoming, and guest-ready for every service.
Co-own OneServe and Check-in strategy for major weekends (Easter, Christmas) with the Campus Supervisor, designing and executing the guest-facing welcome experience.
Lead pre- and post-service huddles for the Guest Services team; report status and issues into the Campus Supervisor's campus-wide Sunday huddle.
Coordinate team appreciation for Guest Services volunteers during major weekends.
Monitor team and guest-experience metrics (CCB, Martus, Google Workspace) to evaluate effectiveness and drive healthy growth.
Use data to continuously refine training, staffing, and the guest journey.
Lead and develop the Guest Experience Associate.
Collaborate with the Connections Team, central teams, and other ministry leaders to plan and execute exceptional weekend services and special events.
Maintains a growing relationship with Jesus Christ and a consistent devotional life.
Models the Fruit of the Spirit (Galatians 5:22–23) in character and leadership.
Protects the unity of the church and embodies humility, integrity, and authenticity.
Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
Engaged in Discipleship.