Guest Experience Supervisor: Bubble Planet

SEA LIFE • Bloomington, MN

3d • $23 • Onsite

About The Position

Bubble Planet is seeking an energetic and hands-on Guest Experience Supervisor to lead its front-line Guest Experience Team. This role is critical in ensuring world-class customer service, maintaining the highest safety standards, and delivering smooth day-to-day operations. The supervisor will work directly with team members on the attraction floor, coaching, supporting, and inspiring them. The ideal candidate will be flexible, adaptable, a team player, have previous leadership experience in a start-up environment, and experience opening new attractions. This role also includes Duty Manager responsibilities, overseeing the daily operation of all departments across the attraction.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of supervisory experience in a guest-facing environment such as hospitality, visitor attractions, entertainment, retail, or tourism.
• Proven ability to lead and inspire teams in a fast-paced environment.
• Strong customer service skills with a passion for creating memorable guest experiences.
• Excellent communication, coaching, and people management abilities.
• Strong attention to detail and commitment to operational excellence.
• Ability to remain calm and make effective decisions under pressure.
• Experience managing multiple priorities and adapting to changing business needs.
• Sales-driven mindset with the ability to motivate teams to achieve performance goals.
• Comfortable using point-of-sale systems and other operational technology.

Nice To Haves

• Previous leadership experience in a start-up environment.
• Previous experience opening new attractions.

Responsibilities

• Lead by example and provide visible, front-line leadership across the attraction.
• Champion a culture of exceptional guest service and support our commitment to Guest Obsession standards.
• Ensure the highest standards of health, safety, presentation, and operational excellence are maintained at all times.
• Motivate, coach, and develop team members to help them achieve their full potential.
• Deliver daily team briefings and maintain open communication across the department.
• Support recruitment, onboarding, training, performance reviews, and development planning.
• Act as a mentor and role model for all customer-facing teams.
• Empower team members to deliver effective service recovery and resolve guest concerns professionally.
• Collaborate with the leadership team to develop team engagement initiatives, incentive programs, and recognition schemes.
• Monitor key operational metrics, inventory levels, guest feedback, and departmental performance.
• Support sales initiatives and drive achievement of business and revenue targets.
• Identify opportunities to improve the guest journey and enhance the overall attraction experience.
• Take an active role in Duty Manager shifts, overseeing attraction-wide operations and ensuring a safe, efficient, and enjoyable guest experience.

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED