Guest Experience Supervisor $24/HR

Starwood Hotels•Beach, ND

11d•Onsite

About The Position

We have an opportunity for a service-minded Guest Experience Supervisor to lead and inspire our great-natured service team. In this role, you'll help ensure exceptional guest satisfaction by maintaining our high product and service quality standards while supporting the day-to-day operations of the hotel in alignment with 1 Hotels brand standards. Whether you're welcoming guests arriving from across the globe or just around the corner, you'll create a friendly atmosphere of genuine hospitality while helping foster a collaborative and engaging team environment.

Requirements

Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.
1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.
Excellent verbal and written English communication skills.
Professional appearance and demeanor that reflects the 1 Hotels brand and culture.
Comfortable standing and moving throughout the shift as required.
Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.

Nice To Haves

A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred.

Responsibilities

Lead and inspire the service team to ensure exceptional guest satisfaction.
Maintain high product and service quality standards.
Support the day-to-day operations of the hotel in alignment with 1 Hotels brand standards.
Create a friendly atmosphere of genuine hospitality.
Foster a collaborative and engaging team environment.