Guest Experience Supervisor

Ilitch Sports + Entertainment•Detroit, MI

11d•Onsite

About The Position

Amaze, Inspire, Unite Job Summary: To lead our event colleagues with kindness, compassion, and integrity, and be an ambassador of Ilitch Sports + Entertainment by providing first class service to every single colleague and guest.

Requirements

High school diploma
One to two years of customer service-related experience is required.
Ability to speak clearly and concisely under pressure.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Nice To Haves

Experience working in the sports and entertainment industry.
Leadership experience.

Responsibilities

Supervise a group of Guest Experience event colleagues at all events at Little Caesars Arena, Fox Theatre, Pine Knob Music Theatre, Michigan Lottery Amphitheatre at Freedom Hill, and MeadowBrook Amphitheatre.
Ensure event colleagues are in their proper uniform and have all the information they need to execute their job responsibilities.
Check on colleagues regularly to make sure they are doing their job correctly and providing first class customer service to all of our guests.
Coach colleagues who are struggling with their job responsibilities.
Discipline colleagues who are not performing their job duties correctly.
Be willing to work in the different Supervisor positions.
Must acquire knowledge of every position in order to assist as necessary.
Work with guests who are experiencing a challenge during an event and problem solve.
Assist with enforcing building policies.
Work with other departments to provide each and every guest with the best possible experience.
Performs other duties as assigned.