MIAMI - Guest Experience Supervisor

Museum of Sex • Miami, FL

4d • $0 - $21 • Onsite

About The Position

At the Museum of Sex, the Guest Experience Supervisor drives the experience for each and every guest that visits the Museum’s galleries and Super Funland. The Supervisor works closely with the Operations Leadership Team to execute on the Museum’s goals of creating a guest-focused and fun culture, while keeping safety top of mind. The Supervisor manages a team of Leads & Associates.

Requirements

• Passionate about providing an exemplary experience for guests
• Exuberant, outgoing personality and eager to engage guests with a smile
• Excellent communication skills, and the ability to speak and connect to all people
• Dependable and friendly individual that enjoys working with a team.
• Ability to work nights, weekends, and some holidays
• Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor.
• Strong work ethic and ability to work effectively as part of a team

Nice To Haves

• Multilingual is a plus!

Responsibilities

• Be an example of guest service excellence for the Guest Experience Associates and other departments
• Manage a team of Associates, by regularly communicating and monitoring operational goals and performance, as well as motivating the team to achieve business goals
• Report all guest complaints and staffing challenges to the Operations Leadership Team, as needed
• Handle operational challenges as they occur
• Lead employee engagement calendar, in conjunction with other operating department leadership
• Will be in rotation for department lead responsibilities (opening, running, and closing the guest experience department) and manager on duty for the Museum
• Support the Associate Location Manager with scheduling, recruitment, trainings, and other back of house duties as assigned
• Aid in the response to guests who have e-mailed in via our CRM platform
• Maintain appearance and functionality of galleries and Super Funland – partnering with the Associate Location Manager and Facilities department
• Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
• Effectively communicate internal communications to team members such as policy and procedure changes, coaching, development, etc.
• Perform additional duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed