Guest Experience SR. Team Lead - Tysons Corner

Original X Productions•Tysons, VA

2d•$23 - $23•Onsite

About The Position

Original X Productions (OGX) operates worldwide location-based entertainment experiences. We are seeking a Sr. Team Lead in our Guest Experience department. This position works closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors. This part-time position pays $23.00 per hour.

Requirements

Must be able to remain in a stationary standing position more than 75% of the time
Must be able to move about inside the exhibit space
Occasionally lifts and moves items / equipment weighing up to 50 pounds
Able to work a variable schedule including nights, weekends, and holidays
Exceptional communication skills
Organized and detail oriented
Ability to multitask
Self-Starter and proactive
Excellent problem solver with the ability to troubleshoot and come up with creative solutions
Ability to effectively interface with the public and handle emergency situations with grace, in a calm and authoritative manner
Experienced in customer service, communication, written and interpersonal skills
Experienced with POS systems, Microsoft Office, and Google Drive
Strong leadership skills
High school diploma (or equivalent), some college is preferred (current students welcome to apply)
At least 6 months of supervisory or commensurate leadership experience
At least one year experience in guest-focused business (retail, restaurant, experiential, hospitality, etc.)
Experience working in the Attractions and Amusement Industry welcomed
Experience using a ticketing system

Responsibilities

Provide leadership and sound judgment to the operations management team to the benefit of the company
Member of the MOD (Manager on Duty) rotation
Oversee on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events
Ensure all team members and trainers are performing to a high standard, delivering great service with guest engagement
Maintain a strong presence throughout the experience, completing walkthroughs and assisting team members as needed. Stepping into rotation if needed for coverage
Assist with onboarding & training tasks and presentations for new team member hires
Work with Department Managers and Team Leads to implement mentorship program including but not limited to discussions, development, action plans & reporting
Develop and coordinate Team Lead for a day program, conducting interviews with MODs for all applicants
Assist with staff engagement & incentives program. Develop and schedule activities and calendar
Work with Guest Experience Manager to coordinate email correspondence on behalf of OGX & it’s experiences via Freshdesk
Assist with reception tasks on non-operational days. Providing coverage at the main entrance to receive vendors, packages & giving information to inquiring passersby
Assist Site Manager with administrative tasks as needed
Any and all duties as assigned