Guest Experience Specialist
About The Position
What if your job wasn't just answering phones or checking people in? What if every day you had the opportunity to make someone feel welcome, solve a problem before it became one, help a family discover their new community, or simply brighten someone's day with a genuine smile? At the Stroum Jewish Community Center, our Guest Experience Specialists do exactly that. This isn't a typical front desk position. You're the face of our organization—the first person members, guests, volunteers, vendors, and visitors meet when they walk through our doors. You're a host, concierge, problem solver, information expert, and one of the people who helps make the SJCC one of the most welcoming places in our community. If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in creating exceptional experiences, we'd love to meet you.
Requirements
- Loves working with people.
- Naturally makes others feel welcome.
- Can stay calm and positive when things get busy.
- Notices the little details before others do.
- Enjoys solving problems and helping others.
- Is dependable, organized, and comfortable using technology.
- Can juggle multiple priorities without losing their smile.
- Understands that hospitality and safety go hand in hand.
- Customer service experience is required.
- Experience in hospitality, hotels, customer-facing retail, recreation, community centers, or similar environments is especially valuable.
Responsibilities
- Welcome every member and guest with genuine warmth and hospitality.
- Learn members' names and build lasting relationships.
- Help families, visitors, and prospective members feel comfortable navigating the SJCC.
- Give engaging tours to potential members.
- Answer questions about memberships, programs, events, and facility offerings.
- Process memberships, registrations, payments, and retail purchases.
- Answer phones and assist visitors professionally and efficiently.
- Resolve concerns with empathy, sound judgment, and professionalism.
- Keep a watchful eye on activity throughout the lobby and entrance to help maintain a safe and welcoming environment.
- Monitor access control systems and follow established security procedures.
- Respond calmly during unexpected situations and know when additional support is needed.
- Help maintain an organized, clean, and inviting Welcome Desk.
- Support café operations and other guest services as needed.
Benefits
- For more information on our benefits please go to: https://sjcc.org/about/services/employment-at-the-j/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
