Guest Experience Specialist

WORLD FOODS LLC•Portland, OR

1d•$17 - $18•Onsite

About The Position

Ya Hala and World Foods are looking for a friendly, helpful Guest Experience Specialist to make every visit feel welcoming, comfortable, and easy to navigate. This role is ideal for someone who enjoys helping people, learning about food and ingredients, and creating positive customer experiences in a busy grocery environment.

Requirements

A warm, welcoming, and helpful approach.
Strong communication and listening skills.
An interest in food, ingredients, grocery products, and different cultures.
Patience and good judgment when responding to customer questions or concerns.
The ability to stay friendly, focused, and professional in a busy environment.
Strong teamwork and reliable follow-through.
Basic computer, email, mobile-device, and written communication skills.
The ability to read, write, speak, and understand English.
A respectful and inclusive approach to working with guests and coworkers.
Ability to stand and walk for extended periods and move safely through store aisles and entrances.
Ability to sustain concentration and friendly customer service in a busy environment.
Ability to communicate by phone and store communication tools.
Ability to pick up, carry, hold, and deliver items weighing up to 40 pounds.
Ability to perform light store-support and customer-assistance tasks.

Nice To Haves

Previous grocery, retail, hospitality, restaurant, customer-service, or food experience is helpful but not required.

Responsibilities

Welcome guests at entrances and throughout the store.
Help guests find products, departments, services, and the right team member.
Learn the store layout and current product information.
Help guests explore unfamiliar ingredients and share approved product information.
Provide carts and baskets, assist with carryout when requested, and keep guest-service areas organized.
Support checkout lines, product demonstrations, store events, busy departments, and other customer-service needs.
Listen to questions and concerns, resolve routine issues within your authority, and involve a manager when needed.
Report spills, damaged carts, blocked aisles, maintenance concerns, and other store conditions.
Use the store’s approved local-resource guide and involve a manager when a guest may need emergency, medical, crisis-response, outreach, or social-service support.
Communicate respectfully with every guest and help create a welcoming experience for people from all backgrounds.
Use email, mobile devices, and store communication tools as needed.