Guest Experience Shift Lead

LEGOLAND Discovery Centre • Milpitas, CA

11d • $22 • Onsite

About The Position

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Guest Experience Shift Lead - LEGOLAND Discovery Center Bay Area

Requirements

• High school diploma or GED required
• Proven customer service and guest interaction skills
• Passion for entertaining children and families
• Ability to train, coach, and develop others effectively
• Fun, outgoing, and confident leadership style
• Strong communication and motivational skills
• Commitment to delivering top-tier guest experiences

Nice To Haves

• Experience in attractions, entertainment, or service-based roles preferred

Responsibilities

• Assign, support, and motivate front-line teams to be truly guest-obsessed
• Manage queues and guest flow safely and efficiently during peak times
• Champion health, safety, and compliance across all departments
• Resolve guest issues quickly by coordinating with the right teams (Operations, Admissions, Retail, etc)
• Train and develop Hosts (customer service, safety standards & more)
• Coach performance, empower guest recovery, and elevate service standards
• Jump in where needed—training, scheduling, engagement, and support

Benefits

• The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
• The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
• Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED