Guest Experience Shift Lead

Gateway • Grapevine, TX

7d • $18

About The Position

What you'll bring to the team Ready to lead the fun and create big smiles for little guests? 🐷🎉 At Peppa Pig World of Play Dallas, our Guest Experience Shift Leads are the heartbeat of daily operations. You’ll be right in the middle of the action—supporting your team, leading by example, and making sure every family leaves with happy memories and muddy-puddle-sized smiles 💕💦 This role is perfect for an energetic, people-first leader who loves being on the floor, guiding a team, and helping create magical moments for children and families every single day 🌈✨ Qualifications & Experience Why You’ll Love This Role 💖 A hands-on leadership role where you’re on the floor, not behind a desk 🙌 A playful, colorful, family-friendly environment full of laughter and fun 🐽🎈 The chance to build real leadership, coaching, and operations experience 🚀 A supportive team culture that encourages growth, teamwork, and creativity 🤝 What You’ll Do 🐷 Serve as Supervisor on Duty as needed, supporting smooth daily operations 🎟️ Delegate and monitor daily assignments for Guest Experience hosts 🗂️ Lead and motivate your team to be “guest obsessed” and deliver outstanding service 🌟 Uphold all health and safety policies and ensure team compliance at all times 🧼⚠️ Manage queues and guest flow in the safest and most fun way possible ⏱️➡️ Respond quickly and professionally to guest concerns, partnering with other departments as needed 😊🛠️ Maintain training documentation and ensure team members are fully prepared for their roles 📋 Empower hosts to handle guest recovery and create magical moments ✨ Support training initiatives, audits, employee engagement, and special projects 🎯 Lead by example by stepping into host roles and modeling fun, teamwork, and exceptional service every shift 🎉 What We’re Looking For 🌟 🎓 High school diploma or GED required 🐷 At least 6 months of experience in attractions, entertainment, hospitality, or customer service preferred 😊 A fun, outgoing personality with a passion for working with children and families 💬 Strong verbal and written communication skills ⚡ Ability to thrive in a fast-paced, multi-tasking environment 💻 Comfortable using technology and basic office software 🤝 A positive team player who is reliable, adaptable, and guest-focused Benefits The Perks of the Magic ✨ 🎡 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best. 🌴 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. 🎟️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. 🏆 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. 💰 401(k) Savings Plan: Build your future with our company-matched retirement program. 🎓 Tuition Assistance: Pursue your passions with educational support and reimbursement programs. 🚀 Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement

Requirements

• High school diploma or GED required
• A fun, outgoing personality with a passion for working with children and families
• Strong verbal and written communication skills
• Ability to thrive in a fast-paced, multi-tasking environment
• Comfortable using technology and basic office software
• A positive team player who is reliable, adaptable, and guest-focused

Nice To Haves

• At least 6 months of experience in attractions, entertainment, hospitality, or customer service preferred

Responsibilities

• Serve as Supervisor on Duty as needed, supporting smooth daily operations
• Delegate and monitor daily assignments for Guest Experience hosts
• Lead and motivate your team to be “guest obsessed” and deliver outstanding service
• Uphold all health and safety policies and ensure team compliance at all times
• Manage queues and guest flow in the safest and most fun way possible
• Respond quickly and professionally to guest concerns, partnering with other departments as needed
• Maintain training documentation and ensure team members are fully prepared for their roles
• Empower hosts to handle guest recovery and create magical moments
• Support training initiatives, audits, employee engagement, and special projects
• Lead by example by stepping into host roles and modeling fun, teamwork, and exceptional service every shift

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees