Guest Experience Lead

Peppa Pig World of Play • Schaumburg, IL

10d • $17

About The Position

Guest Experience Lead - Peppa Pig World of Play Chicago
What You'll Do:
✨ Deliver unforgettable, interactive experiences to all guests.
✨ Lead by example with a floor-based approach, ensuring excellent guest experiences.
✨ Collaborate with operations management to ensure smooth attraction operations.
✨ Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts.
✨ Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach.
✨ Uphold departmental health & safety standards and encourage others to do the same.
🚑 Ensure a clean and safe environment for visitors and employees.
🔥 Act as a Fire Marshal and First Aider when needed.
🧼 Maintain high health standards by cleaning and performing minor repairs.
📝 Log all incidents and ensure compliance with health & safety regulations.
🤝 Assist with conducting orientations.
🎈 Train staff on guest service, safety protocols, and core values.
📋 Keep records of training procedures and staff sign-offs.
💰 Ensure accurate and efficient cash handling procedures.
💳 Manage cash office procedures, including nightly financial reporting and cash deposits.

Requirements

• High school diploma or equivalent.
• Customer service and guest interaction experience required.
• Passion for entertaining children and families.
• Ability to effectively train others.
• Fun, outgoing personality with a knack for leadership.

Nice To Haves

• Previous experience with attractions/entertainment preferred.

Responsibilities

• Deliver unforgettable, interactive experiences to all guests.
• Lead by example with a floor-based approach, ensuring excellent guest experiences.
• Collaborate with operations management to ensure smooth attraction operations.
• Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts.
• Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach.
• Uphold departmental health & safety standards and encourage others to do the same.
• Ensure a clean and safe environment for visitors and employees.
• Act as a Fire Marshal and First Aider when needed.
• Maintain high health standards by cleaning and performing minor repairs.
• Log all incidents and ensure compliance with health & safety regulations.
• Assist with conducting orientations.
• Train staff on guest service, safety protocols, and core values.
• Keep records of training procedures and staff sign-offs.
• Ensure accurate and efficient cash handling procedures.
• Manage cash office procedures, including nightly financial reporting and cash deposits.

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees