hour (based on experience!)

Grassa Gramma•Louisville, KY

11d•Onsite

About The Position

At Grassa Gramma, the front door is everything. We are not looking for “just a host.” We are looking for someone to OWN the guest experience from the very first moment. Grassa Gramma is one of Louisville’s most immersive and beloved restaurants — a high-energy Italian dining experience where guests feel transported straight into Italy. From the piazza atmosphere to the warm hospitality, our goal is simple: Make every guest feel like they just walked into their Italian grandmother’s home. We are looking for a charismatic, organized, hospitality-obsessed leader to run our front door operation five nights per week. This position is ideal for someone who: Loves people and thrives in a high-energy environment Has an incredible presence and personality Understands hospitality at a deep level Is highly organized and detail-oriented Can manage both guest experience AND reservation logistics Wants long-term growth opportunities in hospitality, marketing, or operations leadership

Requirements

OpenTable experience strongly preferred
Strong communication and organizational skills
Natural warmth and confidence
Ability to multitask in a fast-paced environment
Leadership mentality and accountability
Professional appearance and polished presence
A genuine love for hospitality and people

Nice To Haves

Guest Experience Management
Marketing
Restaurant Operations Leadership
Event & VIP Guest Coordination
Multi-unit hospitality leadership opportunities within Belle Noble Restaurants

Responsibilities

Leading and owning the host stand experience
Managing reservations throughout the day using OpenTable
Maximizing seating opportunities and managing the reservation book strategically
Greeting guests warmly and creating an unforgettable first impression
Managing waitlists, guest flow, and seating pacing
Answering phones and responding to guest inquiries professionally
Ensuring voicemails and missed calls are returned promptly
Passing large party and private event inquiries to our events team
Leading and managing the hourly host team
Maintaining a polished, organized, beautiful host stand
Helping ensure every guest leaves happy, welcomed, and excited to return