Guest Experience Representative - Part Time - Open House - Wednesday, September 23rd

Mall of America•East Rutherford, NJ

1d•Onsite

About The Position

The main purpose of the Guest Experience Team Member is to ensure all guests visiting have a positive experience by acting as the front-line representative for our American Dream owned attraction, retail, and guest service areas.

Requirements

Must be at least 16 years of age.
Ability to multi-task in a fast paced, sometimes stressful environment.
Strong verbal and written communication skills
Basic math skills.
Interpersonal skills -- working alone and with team.

Nice To Haves

Previous cash handling experience preferred.
Previous guest service experience preferred.
Basic knowledge of computers is preferred.
Point of Sale experience preferred.

Responsibilities

Greeting all guests with a professional, welcoming, and friendly manner.
Assist guests with the purchase of American Dream tickets, add-on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).
Prepare, organize, and restock product for display and purchase throughout the day.
Ensure retail storefronts are clean and presentable.
Communicate inventory levels to the leadership team.
Oversee safety and cleanliness of all areas and explaining safety instructions for The Rink.
Ensuring proper skate, helmet rentals, and seal skate aids, are distributed, sanitized, processed, and collected at the end of use.
Operate and perform driving conductor duties for the Geoffrey’s Express Train.
Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
Maintain knowledge of Loss Prevention procedures.
Maintain knowledge of current sales, promotions, and discounts.
Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.
Operate a computerized POS (point of sale) system in an efficient and timely manner.
Operate and perform park command duties
Listen to guest issues and direct the matter to appropriate staff for resolution.
Direct and queue guests for entrance lines during peak times.
Guide guests to exits or provide other instructions or assistance in case of emergency.
Coordinate American Dream lost and found program.
Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
Provide support in other work areas/departments as needed.
Perform other duties as assigned.