Guest Experience Representative (Part-Time)

Sphere Entertainment Group, LLC•Las Vegas, NV

6d•Onsite

About The Position

Provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

Excellent hospitality, interpersonal and communication skills.
Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
Maintains a professional manner, presence, and appearance always while on premises/duty.
General physical requirements include such as lifting up to 25 lbs., standing for prolonged periods, walking long distances, bending and constant motion is often required.
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors.
May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
Must be able to work within an environment with loud noises and everchanging visuals.
Must be able to work multi-level floors, reaching up to 7 stories.
Must be able to work within enclosed, crowded spaces.
Must be able to work inside an elevator for long periods at a time.
Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.

Prior Arena/Theatre Guest Services experience as an elevator operator, usher, or ticket taker preferred.

Ensures, inspects, and makes certain guest environments are up to venue standards and checks designated area to be sure all emergency exit pathways are clear and accessible prior to opening.
Greets and welcomes guests to the venue, scans tickets and assists guests to their seats efficiently and professionally.
Ensures only staff or guests with proper credentials gain access to restricted levels; greets and validates guest entry into premium areas and works closely with VIP Services.
Provides assistance to guests with disabilities by providing wheelchair escorts, distributing Assistive Listening Devices (ALDs), and partnering with the Disabled Services group as necessary.
Informatively answers guests’ questions about event details and venue amenities.
Tracks, communicates, escalates, and follows-up on all guest issues. Coordinates seating relocations as necessary.
Communicates any building deficiencies, Lost and Found items, security concerns, or safety issues to a supervisor.
Assists internal departments and third-party vendors with any necessary set-up prior to ingress.
Participates in special projects and performs other duties as assigned.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.