Guest Experience Representative - Oxford Suites Pendleton

Oxford Suites & Hotels•Pendleton, OR

8h•$16 - $16•Onsite

About The Position

Oxford Suites Pendleton is under new leadership and is growing its team. They are looking for passionate, dependable people to be part of an exciting new chapter. Whether you have experience in hospitality or are looking to start a new career, they are hiring for multiple positions throughout the hotel. They are looking for team members who have a passion for providing outstanding guest service, take pride in their work and pay attention to detail, are dependable and enjoy working as part of a team, have a positive attitude and a willingness to learn, and want to help create an exceptional experience for every guest, every stay. The Front Desk Agent is responsible for providing each guest exceptional customer service and creating an excellent first impression and a lasting and memorable experience for each guest of the Oxford Collection of hotels, focusing on sharing the Oxford Hospitality Fundamentals at every encounter.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout the day
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

Nice To Haves

Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided.
Familiarity with basic computer applications such as Microsoft Office is advantageous.
Any previous experience in a front desk, reception, or related role is a plus but not mandatory.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.
Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
Complete the registration process, confirming pertinent information in accordance to established guidelines.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Maintain confidentiality of all guests and hotel information
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
Resolve guest issues using Oxford Guest Recovery method
Resolve discrepancies on the room status report with Housekeeping
Promptly answer the telephone using positive and clear communication. Input messages into the computer
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Be knowledgeable about and able to respond to emergency situations
Report any maintenance repairs needed immediately to their supervisor or property management team
Generate and print daily and weekly reports
Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances.
Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits.
Complete daily activity log with pertinent shift information
Complete guest incident reports and relay guest incidents to supervisor and property management team
Access and accurately input information using a computer system and provided software
May be required to drive the hotel shuttle or vehicle’s
This position may be trained for Night Audit coverage
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other hotel related duties as assigned