Guest Experience Repair Assistant Coach

Greek Peak • Cortland, NY

4d • Onsite

About The Position

Greek Peak Mountain Resort is seeking an experienced ski and snowboard repair technician to join their team as a Guest Experience Repair Assistant Coach. This role involves overseeing the daily operations of the Repair Shop, ensuring guests receive safe and timely equipment service, and supporting the Guest Experience Coach in training team members and managing repair workflow. The position requires maintaining current repair and binding practices, providing exceptional guest service, and assisting with Rental Experience operations and other Guest Experience needs during busy periods. The resort emphasizes creating unforgettable memories for its guests.

Requirements

• Two years of college; two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Experience with ski and snowboard tuning, repair, binding mounting, adjustment, and testing.
• Prior leadership or supervisory experience with the ability to train, motivate, and develop team members.
• Strong attention to manufacturer specifications, binding requirements, equipment safety, and resort procedures.
• Friendly, professional, and committed to providing an excellent experience for every guest.
• Able to take initiative, solve problems, and effectively manage responsibilities with limited direction.
• Able to communicate clearly and professionally with guests, employees, and resort management.
• Must be able to work a flexible schedule, including weekends, holidays, and peak resort periods.
• Must be able to regularly stand, walk, bend, stoop, kneel, and crouch; occasionally climb and balance; lift and/or move up to 50 lbs.; and push or pull up to 30 lbs.

Responsibilities

• Perform ski and snowboard tunes, including waxing, edging, and base repairs.
• Mount, adjust, and test ski and snowboard bindings according to manufacturer and industry standards, ensuring compliance with safety requirements.
• Inspect equipment for damage and recommend appropriate repairs or replacement.
• Keep repair equipment and machinery clean, calibrated, and in proper working condition.
• Maintain a clean, organized, and safe Repair Shop, following all resort safety policies and procedures.
• Greet guests with a friendly, professional attitude and provide accurate information.
• Assist guests with equipment questions and recommend appropriate repair and maintenance services.
• Communicate repair services and expected turnaround times clearly with guests.
• Help create a positive guest experience through professional, efficient, and knowledgeable service.
• Support Rental Experience operations and group arrivals during peak periods as needed.
• Provide direct oversight and support to Repair Shop team members.
• Train and develop employees on current repair techniques, safety standards, guest service expectations, and operating procedures.
• Plan, assign, and direct daily work to ensure efficient Repair Shop operations.
• Provide ongoing coaching and performance feedback to team members.
• Assist with addressing employee concerns and resolving problems in accordance with resort policies.
• Maintain clear and consistent communication with the Guest Experience Coach and other resort managers.
• Manage daily repair workflow to ensure services are completed accurately and in a timely manner.
• Maintain accurate repair documentation and service records.
• Monitor repair inventory and supplies and communicate ordering needs to management.
• Help ensure current technical information, manufacturer requirements, and repair procedures are communicated to the team.
• Assist with maintaining an efficient and organized operation during high-volume periods.

Benefits

• Exclusive Season Pass: Work at least two shifts per week, and you'll unlock access to our $15 employee season pass, including complimentary ski and snowboard rentals!
• Employee Discounts on food, gear, lodging, and more.
• Professional Growth: Build your leadership, technical, and guest-service skills while working in a fast-paced resort environment.
• Resort Experience: Be part of a team dedicated to creating unforgettable memories for our guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree