Guest Experience Planner

Dorchester Collection • Beverly Hills, CA

37d • Onsite

About The Position

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Planner you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Requirements

• Unique personality and passion for the role and the team.
• Act as an ambassador of our Vision, Values and culture.
• Comfortable communicating in English.
• Attention to detail is critical.
• Champion of 'Working Together'.
• Flexibility is required as hotels operate non-stop.
• Light work: standing and walking frequently for up to entire work shift.
• Exerting up to 10-15 pounds of force occasionally, up to 25 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders.
• Frequent use of computer keyboard (fingering) and computer mouse.
• Near and far acuity (vision), hearing, talking.
• Occasional frequency of bending, squatting, twisting and turning.

Nice To Haves

• Experience in a luxury hotel environment.
• Experience with guest relations or coordination.
• Familiarity with NEXUS system.

Responsibilities

• Contacting guests and/or travel agents prior to arrival within 48 hours of booking and maintaining communication until arrival.
• Coordinating any pre-arrival requests and creating itineraries in collaboration with the concierge & guest relations coordinators.
• Owning the elevation of creative amenities & gifts inventory to ensure guests receive the best experience.
• Seeking and capturing institutional knowledge about guests and inputting it into NEXUS for special requests.
• Assisting in the creation of bespoke recognition stories and special occasions.
• Reporting imperfections and blemishes and working with other positions to correct them.
• Communicating with other departments and the extended hotel team to ensure alignment.

Benefits

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels (stay once a year at each hotel, subject to availability & seniority terms).
• 50% off at bars and restaurants within all Dorchester Collection hotels.
• World-class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns).
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala.
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card.
• Exclusive access to a discount platform featuring 1000s of retailers.
• Competitive Medical, Dental, Vision Benefit.
• Competitive retirement scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed