Guest Experience & Operations Coordinator

Carey Hall • Vancouver, BC

6h • CA$24 - CA$24 • Onsite

About The Position

This role is a unique entry point into the organization, starting with a foundation in hospitality and offering a clear pathway for growth. Guest Experience & Operations Coordinators will welcome guests and residents, ensure a seamless front desk experience, and support daily operations across Carey Seminary, Carey Residences, and Carey Lodge. The position also involves taking on special projects in specialization tracks such as Finance, IT & Systems, or Marketing & Advancement, providing valuable cross-departmental experience and building a broad operational skill set. This role is ideal for an early-career professional who thrives in a guest-facing environment, enjoys variety, and is eager to learn, offering exposure to multiple organizational areas and developing skills for future career growth.

Requirements

• 1–3 years of experience in hospitality, customer service, administration, or a related professional environment.
• Experience with digital platforms and online systems is considered an asset.
• Strong written and verbal communication skills.
• Ability to interact confidently and professionally with diverse stakeholders.
• Proven ability to learn quickly, manage competing priorities, and adapt to changing circumstances.
• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
• Demonstrated love for the Church and a calling to serve within a Christ-centered, discipleship-focused institution.
• Resonance with Carey's mission and a desire to contribute to a culture of formation, faithfulness, and theological clarity.

Nice To Haves

• Bachelor's degree completed or nearing completion preferred; ideally in business, communications, hospitality management, information technology, or a related field.

Responsibilities

• Welcome and assist hotel guests, residents, and visitors during check-in and check-out.
• Issue keys, parking permits, and meal tickets.
• Respond to inquiries via phone, email, and in person.
• Support student move-in and move-out logistics.
• Track and distribute mail and packages.
• Maintain reservation and occupancy tracking.
• Process and reconcile payments.
• Maintain accurate records of check-ins, check-outs, and payment status.
• Coordinate with housekeeping and facilities to address guest requests and maintenance issues.
• Update signage and ensure common areas are welcoming.
• Operate and support key organizational systems including MEWS, Goki, Square, Populi, and Freshdesk.
• Monitor and triage incoming requests to appropriate internal teams.
• Support process improvements and system adoption initiatives.
• Support managers in specialization tracks (Finance, IT & Systems, Marketing & Advancement) through project-based assignments.
• Participate in continuous performance management, including goal setting and coaching conversations.
• Deliver exceptional service to guests, students, residents, and colleagues.
• Demonstrate continuous growth in hospitality, operational, and administrative competencies.
• Identify opportunities to improve systems, processes, and the overall guest experience.
• Contribute to a culture of accountability, learning, and operational excellence.

Benefits

• Starting wage of $24.00 per hour
• Paid vacation in accordance with employment status and Carey policies
• Extended health and dental benefits for eligible full-time employees
• Employer-contributed pension plan for eligible full-time employees
• Opportunities for mentorship, professional development, and career growth
• A mission-driven environment where faith, hospitality, formation, and operational excellence intersect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level