Guest Experience Officer
About The Position
Join the Craguns Resort Team on Gull Lake! Craguns Resort on Gull Lake is seeking enthusiastic, mature, detail-oriented, and independent individuals to elevate our guest experience as Security and Transportation Officers! As a key player in our team, you’ll be responsible for ensuring the safety of our guests and facilities while helping to create unforgettable experiences. Our Security and Transportation Officers engage directly with guests, addressing their needs, answering questions, and providing transportation to various activities. If you have a passion for exceptional customer service and a strong commitment to safety, this is the perfect opportunity for you!
Requirements
- Successful candidates must pass a background check prior to employment.
- A valid driver’s license with a clean record is essential.
- Excellent verbal communication skills are required.
- Must be organized, personable, and passionate about customer service.
- Applicants must be at least 18 years old.
- Flexibility to work varied shifts (7am-3pm, 3pm-11pm, & 11pm-7am) is necessary.
Nice To Haves
- Previous customer service experience is preferred.
Responsibilities
- Secure premises and personnel by actively patrolling the property, monitoring surveillance, and inspecting buildings and access points.
- Primarily operate shuttles for golfers, groups, and special events, ensuring a seamless experience.
- Greet visitors warmly and assist them with their needs.
- Prevent losses and harm by reporting irregularities and educating guests on policies.
- Control traffic and direct drivers to ensure safety.
- Complete detailed reports by documenting observations and interviewing witnesses.
- Uphold our organization’s reputation by adhering to all legal requirements.
- Answer phone calls outside of business hours to assist guests during off-peak times.
- Monitor all cabins and buildings to ensure guest safety.
- Handle situations with professionalism and a friendly approach.
- Support other 'Guest Experience' departments as needed, including the front desk, marina, housekeeping, and conference services.
Benefits
- comprehensive benefits package for full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
