Guest Experience Manager

Omaha Children's Museum, Inc•Omaha, NE

13h•Onsite

About The Position

The Omaha Children’s Museum (OCM) is a mission-driven nonprofit that has enriched the lives of children for 50 years. OCM is a vibrant, hands-on environment created to spark curiosity and inspire creativity through engaging exhibits, workshops, and events. We are dedicated to fostering an inclusive, educational, and joyful space that supports every child’s learning and growth. Our mission extends far beyond our walls—we strive to be a trusted community hub for early childhood development, partnering with childcare providers, teens, young parents, and early childhood advocates to support and strengthen the families of our region. A successful Guest Experience Manager will be able to energize, motivate, uplift, lead, train, evaluate, and develop the Guest Experience team. Ensures that each visitor has an exceptional and engaging experience, leaving lasting and unique memories of their visit to the Museum. This position is responsible for helping ensure that Omaha Children’s Museum delivers on its core values: Respect, Fun, Well-being and Growth to guests and staff alike. This position will work weekends and some evenings. The Guest Experience Manager also assists the Senior Manager of Guest Experience with managing supplies and equipment.

Requirements

Ability to operate computers and programs to include Microsoft office suite, point of sale cash systems and internal timekeeping systems

Nice To Haves

Previous management experience (1+ years) in retail, hospitality, museum or other service industry
Enjoys engaging with the public; demonstrates friendliness, professionalism, enthusiasm, and a customer focused approach
Schedule flexibility to work a weekday and weekend schedule, including school vacation weeks, occasional evenings, and some holidays.
Collaboration daily with a diverse, multi-generational work force
Sound decision making
Exhibits reliable and consistent work habits
Excellent verbal and written communication skills
Proficient cash handling experience

Responsibilities

Lead a diverse team daily to ensure the delivery of an exceptional guest experience throughout the Museum from open to close.
Individually interact with Guests to meet their needs and to learn how to improve the experience the museum offers in the future.
Perform scheduled evaluations of Guest-facing staff to determine compliance with established performance standards.
Ensure daily operations (daily safety & preparation checklists, appropriate supply stock) are performed by Guest-facing staff.
Ensure the safety of all employees and Guests by overseeing the daily operation of exhibits and rides, including daily verification of safety checklists.
Address issues that arise from Guest concerns.
Communicate the condition of the Museum and its exhibits to appropriate departments to ensure issues are addressed in a timely manner.
Follow all internal protocols for opening and closing the Museum, including rentals and special events, with responsibility for cash handling procedures, daily verification of resources, and staffing.
Assist in the scheduling of Guest-facing staff as determined by business needs, while maintaining budget controls.
Assist in budget controls within the Guest Experience Department.
Plan and assist in execution of individual interviews as needed to hire exceptional floor staff.
Assist the Senior Manager of Guest Experience with new hire orientations.
Perform routine check-ins with designated staff members.
Oversee and support the ongoing development of assigned floor staff.