Guest Experience Manager - Slidell

Santikos Entertainment • Slidell, LA

11d • Onsite

About The Position

Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at our Slidell location. This role involves ensuring a positive and memorable guest experience, handling service recovery issues promptly and courteously, and maintaining efficiency and productivity while upholding high standards of product quality and service. The position also focuses on training and coaching team members to deliver excellent teamwork and guest service, managing labor costs, and ensuring compliance with safety standards and all local, state, and federal laws, including food, alcohol, health, and sanitation regulations. The Guest Experience Manager will also assist senior management with financial operations, prepare reports, and maintain proficiency in designated department areas and business processes. This role involves overseeing and guiding team members, monitoring their respective departments, and working with senior management for continuous development and training. Other duties as assigned.

Requirements

• High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age
• At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success
• Flexibility with scheduling – ability to work holidays, nights, and weekends
• Great can-do attitude and willingness to roll up your sleeves with the rest of the team
• Awesome communication skills and ability to positively interact with our guests and team members
• Ability to work in and collaborate with the theater team
• Ability to juggle multiple projects and tasks simultaneously
• Cool motivation skills, with a desire to develop and challenge team members
• Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager
• Dependable with attendance – your team and our guests need you!

Nice To Haves

• Associates’ or Bachelor’s degree preferred or equivalent experience

Responsibilities

• Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
• Maintain efficiency and productivity while keeping product quality and service consistently high.
• Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.
• Efficiently manage team members to maximize service levels while minimizing labor costs.
• Ensure implementation of safety standards and monitor for compliance.
• Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner.
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.
• Oversee team members and provide guidance while monitoring their respective departments.
• Work with senior management for continual development and training.
• Other duties as assigned.

Benefits

• Healthcare
• Disability insurance
• Life insurance
• 401(k)-retirement plan with generous employer matching and contributions
• Free movies
• Discounts
• Other cool theater perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED