Guest Experience Manager - Full Time
About The Position
We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors. We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance. Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.
Requirements
- Must have reliable transportation to commute between both of our locations
- Must have outstanding customer service and problem-solving skills
- Must have a positive attitude and mature temperament
- Must have friendly and professional phone etiquette
- Must have the ability to objectively receive feedback and integrate it into your work
- Must have hospitality experience
- Must have the flexibility to work a non-traditional schedule
- Ability to multitask and work in a fast-paced environment
Nice To Haves
- Passion for providing outstanding hospitality
- Enjoy making an impact on lives around you
- Desire to be part of a community that fosters growth and learning
- Ability to work well and thrive in a team environment
- Strong and motivated in sales
Responsibilities
- Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
- Greet Guests and Members with warm, welcoming, and positive energy
- Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
- Build rapport with Guest and Members
- Present/sell membership programs to new Guests and nonmembers
- Retain Members by providing an excellent Guest experience
- Achieve individual and Retreat goals
Benefits
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Be part of a team that encourages growth, has fun and builds relationships
- Free Monthly Massages and Facials
- Medical Benefits available – Medical, Dental, Vision
- 401k with up to 4% matching
- Employee Assistance Program – Massage Heights Family Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
