Guest Experience Manager - San Antonio

Santikos Entertainment•San Antonio, TX

18d•Onsite

About The Position

Santikos is looking for Guest Experience Managers to provide our guests with exceptional service at one of our San Antonio locations. This role ensures a positive and memorable guest experience by responding to service recovery issues, maintaining efficiency and productivity, and training team members on teamwork and guest service delivery. The Guest Experience Manager will also manage team members to optimize service levels and minimize labor costs, ensure safety standards are implemented and followed, and assist senior management with financial operations and reporting. Additionally, they will ensure compliance with all relevant laws and regulations, maintain proficiency in designated department areas, and oversee team members while monitoring their respective departments. Continuous development and training with senior management are also key aspects of this position.

Requirements

High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age
At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success
Flexibility with scheduling – ability to work holidays, nights, and weekends
Great can-do attitude and willingness to roll up your sleeves with the rest of the team
Awesome communication skills and ability to positively interact with our guests and team members
Ability to work in and collaborate with the theater team
Ability to juggle multiple projects and tasks simultaneously
Cool motivation skills, with a desire to develop and challenge team members
Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager
Dependable with attendance – your team and our guests need you!

Nice To Haves

Associates’ or Bachelor’s degree preferred or equivalent experience

Responsibilities

Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner.
Maintain efficiency and productivity while keeping product quality and service consistently high.
Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.
Efficiently manage team members to maximize service levels while minimizing labor costs.
Ensure implementation of safety standards and monitor for compliance.
Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.
Prepare and submit required reports, invoices, and other deliverables in a timely manner.
Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.
Oversee team members and provide guidance while monitoring their respective departments.
Work with senior management for continual development and training.
Other duties as assigned.