Guest Experience Manager, The Westin Monache
Alterra•Mammoth Lakes, CA
•$70,304 - $73,733•Onsite
About The Position
The Guest Experience Manager oversees lobby operations and hotel amenities, including bell/valet services, concierge, and activities. This role is responsible for managing guest concerns, satisfaction, and guest recovery to ensure overall guest satisfaction. The position also involves performing the duties of the Front Office Manager in their absence.
Requirements
- Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting.
- Minimum of two years' guest service or hospitality experience.
- Marriott/Westin experience beneficial.
- Strong interpersonal and problem-solving skills.
- Minimum of 6 months to 1-year management experience.
- Strong working knowledge of business software emphasis on MS Excel, Word, Power Point.
- Professional demeanor, attitude and appearance.
- Strong work ethic.
- Ability to effectively communicate with guests, employees and management.
- Ability to perform under pressure and with deadlines in a high-volume setting.
- Flexibility in scheduling based on guest demand and occupancy changes.
- Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
Nice To Haves
- Marriott/Westin experience beneficial.
Responsibilities
- Oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities.
- Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction.
- Performs duties of the Front Office Manager in their absence.
Benefits
- Free season pass, including free access to all other Alterra resorts
- Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare
- Dental
- Vision
- PTO for benefit eligible employees
- Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
