Guest Experience Manager

LADD, Inc.•Mariemont, OH

2h•$40,000 - $50,000•Onsite

About The Position

Cindependent is Cincinnati's nonprofit home for independent film. Through the Cindependent Film Festival, year-round artist development, educational programs, and stewardship of the historic Mariemont Theatre, we connect people through stories that inspire curiosity, empathy, and conversation. Our purpose is simple: create places where strangers become friends through film. The Mariemont Theatre is our year-round home - a five-screen nonprofit cinema dedicated to independent film, community programming, education, and cultural experiences.

Requirements

2–4 years of experience in hospitality, food service, retail, entertainment, attractions, or guest services.
Previous experience supervising or leading a team.
Excellent customer service and conflict resolution skills.
Strong organizational and time management abilities.
Ability to thrive in a fast-paced, public-facing environment.
Comfortable working evenings, weekends, holidays, and special events.
Ability to lift up to 40 pounds and remain on your feet for extended periods.

Nice To Haves

Experience managing concessions, bars, cafés, or food service operations.
ServSafe Food Protection certification (or willingness to obtain).
Experience coordinating volunteers.
Experience with POS systems and cash handling.
Passion for film, arts, or community organizations.

Responsibilities

Lead all front-of-house operations.
Manage concessions, café, bar, and retail operations.
Supervise Hosts during daily operations.
Recruit and train front-of-house staff
Maintain exceptional cleanliness and presentation of guest spaces.
Oversee concessions ordering and inventory in partnership with Operations.
Coordinate guest service during premieres, festivals, rentals, and special events.
Resolve guest concerns with professionalism.
Support Friends of the Mariemont Theatre member events and hospitality.
Help create an atmosphere that reflects Cindependent's mission of building community through film.
Serve as Manager-on-Duty as required.