Guest Experience Manager - Full Time

Atlanta•Atlanta, GA

1d•$17•Onsite

About The Position

You don’t just “work the front desk.” You set the tone for the entire experience. If you naturally connect with people, know how to read a room, and can turn a first-time guest into a loyal member, keep reading. We’re looking for someone who brings energy, confidence, and intention to every interaction. Someone who understands that hospitality and sales go hand in hand and takes pride in delivering both at a high level. This is more than a front desk position. You are a key driver of the business. The experience you create directly impacts retention, growth, and the success of the entire team. If you’re someone who takes ownership, thrives in a goal-driven environment, and wants to grow with a team that actually invests in you, we want to meet you. At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness. We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience. Join the Team at Massage Heights

Requirements

Strong communicator with a natural ability to connect and influence
Sales-minded and motivated by performance and results
Reliable, coachable, and able to take feedback and apply it quickly
Comfortable working in a fast-paced environment and managing multiple priorities
Professional, positive, and composed under pressure
Previous hospitality or customer-facing experience required
Reliable transportation required (ability to support both locations)

Nice To Haves

Flexible, open availability is strongly preferred

Responsibilities

Creating an environment where guests feel welcomed, valued, and taken care of from the moment they walk in
Owning the phone. Clear, upbeat, and confident every time
Turning conversations into connections and connections into memberships
Following through. Not letting details slip, not letting opportunities pass
Hitting goals and holding yourself accountable to results
Deliver a consistent 5-star experience from check-in to check-out
Build real rapport with guests and members
Guide guests through our membership program with confidence
Retain members by creating an experience they don’t want to leave
Support daily operations while keeping the energy high and the pace strong