Guest Experience Manager- Luxury Hospitality

Boar's Head Resort • Charlottesville, VA

11h

About The Position

Boar's Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort's front office. Candidates must have prior experience in luxury hospitality environments, particularly within 4- or 5-star properties. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.

Requirements

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in hotel management software and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays

Responsibilities

• Supervise front office staff, including concierge
• Ensure smooth check-in and check-out processes for guests
• Address guest inquiries and resolve any issues promptly
• Manage reservations and maintain accurate records
• Collaborate with other departments to enhance guest satisfaction
• Train and mentor front office staff to uphold service standards
• Monitor and manage front office budgets and expenses
• Implement and maintain front office policies and procedures

Benefits

• competitive salary
• benefits package
• opportunities for professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees