Guest Experience Leader - LAX
About The Position
As a Guest Experience Leader, you play a key role in delivering Signature Aviation’s gold-standard service by leading the Guest Experience team during your shift. While performing many of the same high-touch responsibilities as a Guest Experience Specialist, you also provide hands-on leadership, guidance, and support, ensuring every guest receives an exceptional, welcoming, and personalized experience. In this role, you serve as the primary point of escalation for guest questions, concerns, or billing matters that require a higher level of attention. You lead by example, demonstrating reliability, professionalism, and a commitment to excellence in every interaction. This is a fast-paced, service-oriented position that requires flexibility, including the ability to work nights, weekends, and holidays. You’ll operate both indoors and outdoors, often near active aircraft and ground service equipment, and must be comfortable in varying weather conditions. If you take pride in elevating the guest experience, thrive under pressure, and inspire others to deliver outstanding service—this leadership opportunity is your runway to success.
Requirements
- Ability to work nights, weekends, and holidays.
- Comfortable operating both indoors and outdoors, often near active aircraft and ground service equipment.
- Comfortable in varying weather conditions.
Nice To Haves
- Pride in elevating the guest experience.
- Thrive under pressure.
- Inspire others to deliver outstanding service.
Responsibilities
- Lead the Guest Experience team during your shift.
- Perform high-touch responsibilities similar to a Guest Experience Specialist.
- Provide hands-on leadership, guidance, and support to the team.
- Ensure every guest receives an exceptional, welcoming, and personalized experience.
- Serve as the primary point of escalation for guest questions, concerns, or billing matters.
- Lead by example, demonstrating reliability, professionalism, and a commitment to excellence.
Benefits
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
