Guest Experience Lead
About The Position
Help us make every day oinktastic for little piggies and their families! 🎉💖 Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? 😄 Then join us as a Guest Experience Lead at Peppa Pig Theme Park Dallas — where imagination, teamwork, and fun collide! In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! 🐽✨ As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.
Requirements
- High school diploma or GED preferred
- Experience interacting with guests in fast-paced settings
- Passion for entertaining and engaging with children & families (a must!)
- Prior experience training or coaching others
- A fun, friendly, outgoing personality
- Strong communication & motivational skills
- Ability to thrive in a busy, multitasking environment
- Ability to work weekends, evenings & holidays
- Walk or stand for long periods
- Communicate clearly and positively
- Use computers and standard office tools
- Lift up to 50 lbs
- Bend, reach, climb, twist & move around the attraction
- Work in environments with varying noise levels
- Work in different temperatures and lighting conditions
Responsibilities
- Serve as Manager on Duty
- Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
- Delegating and monitoring daily tasks for front-line hosts
- Motivating the team to be “guest-obsessed” and deliver outstanding service
- Maintaining all health & safety procedures across the attraction
- Managing queues, traffic flow, and busy areas with ease and safety
- Responding to guest concerns and coordinating solutions across departments
- Training & Coaching Front-Line Hosts
- Train hosts on ride & water safety, guest service, and more
- Maintain accurate training records
- Coach team members, provide feedback, and support their growth
- Empower hosts with the tools and confidence to deliver world-class service
- Support Guest Experience Operations
- Stocking & inventory tasks
- Training & employee engagement
- Assisting with shift coverage as needed
- Supporting additional tasks to keep operations smooth and magical
- And performing other exciting duties as needed!
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
