Guest Experience Specialist

Scenic Property Group•Houston, TX

10d

About The Position

We are seeking a dynamic and experienced Guest Experience Specialist to join our team and help oversee the front desk and guest services operations of our hotel. The Guest Experience Specialist will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Requirements

Minimum of 1 years of front desk/hospitality experience with leadership expereince preferred
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Cover desk shifts as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned