Guest Experience Specialist

CLEARWATER EXPRESS WASH LLC • Houston, TX

4d • $14 - $16 • Onsite

About The Position

At Bluewave Express Car Wash, our Guest Experience Specialist plays a crucial role in managing communication from our guests at all locations. We strive to provide a positive experience for all who choose Bluewave Express as their carwash of choice. This position requires a combination of customer communication skills, technical skills, customer service proficiency, and unlimited plan knowledge to effectively handle phone calls and inquiries in order to maintain customer satisfaction.

Requirements

• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries and concerns with professionalism and empathy.
• Strong organizational skills for accurate transaction processing and record-keeping.
• Problem-solving skills to address customer issues effectively.
• High School Diploma or equivalent
• Customer service experience is preferred
• Bilingual in English/Spanish is a plus
• Ability to maintain a calm and professional demeanor while assisting callers
• Computer skills and an understanding of Windows and MS Office (Outlook, Excel, and Word)

Responsibilities

• Answer incoming calls and address any concerns or inquiries presented
• Reply to emails from guests, stores, businesses, and potential customers
• Update customer information as needed
• Log incoming and outgoing calls
• Provide guidance and/or solutions for issues with members and other BWE guests
• Schedule as follows: Monday - Friday 11 AM to 6 PM and Saturday 9 AM - 1 PM.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED