Guest Experience Shift Lead

Madame Tussauds•New York, NY

4d•$20•Onsite

About The Position

Step into the spotlight and help bring the magic of Madame Tussauds New York to life! 🌟 As a Guest Experience Shift Lead , you’ll lead the charge in delivering unforgettable, star-studded moments to every visitor who walks through our doors. From behind-the-scenes tours to live streetmosphere interactions, you’ll make sure our guests don’t just visit—they feel the fame! 💫

Requirements

A background in Theatre, Acting, or Performance (BA preferred) or equivalent hands-on experience.
A flair for improv, comedy, and storytelling —you love being “on stage”!
Excellent guest service and communication skills.
Strong vocal control and physical expression —you’re confident performing in lively, noisy environments.
High school diploma or GED required.
Must be available for flexible shifts, including evenings, weekends, and holidays.
Ability to stand, walk, and perform throughout the attraction for extended periods.
Occasional bending, lifting (up to 10 lbs), and moving props or materials.
Work environments range from indoor sets to outdoor street activations with varying light, sound, and temperature levels.

Nice To Haves

Experience in hospitality, retail, or entertainment is a plus!

Responsibilities

Lead the Experience: Oversee all guest-facing elements including Behind-the-Scenes tours, Guest Experience Roamers, and the Street Team.
Create Magic: Dream up new character backstories, interactive moments, and narrative experiences that wow our guests.
Own the Details: Ensure costumes, props, and sets are show-ready and well cared for.
Shine in the Spotlight: Support special events, PR stunts, celebrity figure launches, and even appear in social media content!
Be the Go-To Leader: Act as Manager on Duty when scheduled, keeping the show running smoothly.
Team Player: Collaborate with performers, hosts, and leadership to deliver seamless, high-energy guest interactions.

Benefits

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

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