Guest Experience Shift Lead

Gateway Attractions • San Antonio, TX

3d • $14

About The Position

Do you love leading a team, creating magical guest moments, and keeping safety at the center of everything you do? As a Guest Experience Shift Lead, you’ll help bring the LEGO® experience to life every single day! 🧱🎢
This role is perfect for someone who is guest-obsessed, calm under pressure, playful yet professional, and confident running the floor in a fast-paced attraction. You’ll support daily operations, act as a Supervisor on Duty when needed, and jump in wherever needed to support your team and our guests.

Requirements

• Strong safety judgment and situational awareness 🚨
• Prior leadership or supervisory experience
• Experience in high-volume, guest-facing environments
• Excellent communication and decision-making skills
• Dependable, accountable, and comfortable taking ownership
• A natural fit for our fun, inclusive, guest-first culture 💛

Nice To Haves

• Experience in attractions, entertainment, hospitality, or similar industries
• A passion for creating memorable guest experiences

Responsibilities

• Lead the floor as a Supervisor on Duty when needed, including assisting with opening and closing procedures 🔑
• Inspire and motivate Guest Experience Hosts to deliver WOW-worthy service 🌈
• Assign and monitor daily tasks to keep operations running smoothly and safely
• Be a safety champion 🦺—ensuring all policies and procedures are followed
• Manage guest flow and queues in high-energy, high-volume areas
• Handle guest questions, concerns, and recoveries with confidence and care 💬
• Support training and development of new and existing team members
• Coach performance, give feedback, and escalate concerns when needed
• Lead by example by jumping into guest-facing roles whenever support is needed 🙌

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed