Guest Experience Shift Lead
About The Position
Guest Experience Shift Lead – LEGOLAND® Discovery Center Milpitas 🧱🎡 Bring your leadership skills and your love of FUN to the ultimate indoor LEGO® playground! 💛 At LEGOLAND® Discovery Center Milpitas , we’re all about inspiring creativity, imagination, and smiles — brick by brick! 😄 As a Guest Experience Shift Lead , you’ll help guide our incredible team to deliver unforgettable guest experiences while ensuring everything runs smoothly, safely, and full of energy. If you’re a natural motivator, love working with people, and thrive in a fast-paced, playful environment — this is your chance to lead the fun ! 🚀 As a Guest Experience Shift Lead , you’re the heartbeat of our attraction — keeping our guests happy, our team inspired, and our day running like clockwork!
Requirements
- A fun, positive, and energetic personality that shines in every interaction!
- High school diploma or GED required.
- At least 6 months of customer service, attractions, or hospitality experience preferred.
- Experience leading or motivating others in a team environment.
- Excellent communication and problem-solving skills.
- A “can-do” attitude — ready to jump in, help out, and keep things running smoothly in a busy, exciting space!
- Ability to obtain any required certifications or licenses to perform your duties safely and effectively.
- Must be available for flexible hours — mornings, evenings, weekends, and holidays.
- Comfortable standing, walking, and moving around the attraction for most of your shift.
- Work in a lively, colorful, and high-energy environment where no two days are the same!
Responsibilities
- Lead the Team – Motivate and guide your crew to deliver world-class service that’s guest-obsessed and full of smiles.
- Keep Things Moving – Delegate daily assignments, manage guest flow, and ensure every area of the attraction is operating safely and efficiently.
- Create WOW Moments – Handle guest questions and issues with care, creativity, and a sprinkle of LEGO® magic.
- Coach & Develop – Support team training, host development, and help everyone shine as customer service superstars.
- Safety First! – Make sure health and safety policies are followed so everyone — guests and staff alike — stays safe while having fun.
- Lead by Example – Jump in alongside your team in host positions when needed, showing how world-class service is done.
- Grow the Fun – Help with projects, audits, and engagement activities that make our attraction and team even better!
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
