Guest Experience Shift Lead

LEGOLAND Discovery Centre • East Rutherford, NJ

2d • $19

About The Position

Ready to help build unforgettable memories—one brick at a time? 🧱🎉 At LEGOLAND® Discovery Center, we believe play has the power to inspire creativity, learning, and pure fun for families. As a Guest Experience Shift Lead, you’ll be right in the middle of the action—leading the floor, supporting your team, and making sure every guest leaves smiling.
This is a hands-on leadership role where no two days look the same. You’ll balance guest interaction, team coaching, and operational responsibilities while helping us deliver BIG fun in a colorful, fast-paced environment.

Requirements

• Great at multitasking and staying calm under pressure
• Articulate, professional, and confident when communicating
• A true team player with strong delegation skills
• Experienced in high-quality customer service environments
• Comfortable opening and closing a store or attraction
• Passionate about delivering memorable guest experiences
• High school diploma or GED preferred
• 1+ year of experience in a guest-facing, customer service, or hospitality role
• Previous experience opening and/or closing a store, attraction, or similar operation is required

Nice To Haves

• Prior leadership, key holder, or shift lead experience strongly preferred
• Experience coaching, training, or delegating tasks to team members
• Comfortable working with families and children in an interactive, playful environment

Responsibilities

• Lead the attraction floor during your shift, ensuring exceptional guest service and playful energy at all times 😄
• Act as Manager on Duty as needed to support daily operations
• Delegate tasks effectively and support team members during high-volume periods
• Coach, train, and motivate team members in real time to promote collaboration and success
• Jump in wherever needed to support guests and the team—no task is too big or too small 💪
• Ensure opening and closing procedures are completed accurately and on time
• Handle guest concerns with a calm, professional, and solutions-focused approach
• Help build a positive, fun team culture with clear accountability 🤝
• Follow all safety, health, and operational standards

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED