Guest Experience Lead (GEL)

McDonald's • Midland, TX

26d

About The Position

Flexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU. This role is vital to the guest experience because you'll: Lead the experience: Check in with guests and make sure they are enjoying themselves Be the solution: Handle guest concerns and provide a resolution to ensure they are satisfied. Understand that teamwork is key: Work hand in hand with your team to meet goals and, most importantly, have fun! We have policies in place to foster a safe, respectful, and inclusive workplace. Be in the know: Offer expert insight into our core menu, along with promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay feature.s Be present: Making sure you arrive on time and clock in for all your shifts to ensure all our customers are taken care of.

Requirements

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow, our goal is to ensure all our crew members become experts in all positions.
• The ability to communicate effectively and anticipate customer needs
• Able to work standing for extended periods and must be able to lift and carry items weighing up to 25 pounds regularly and occasionally up to 50 pounds, with or without reasonable accommodation.
• Obtain and maintain a food handler certificate valid in the state of Texas.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide a resolution to ensure they are satisfied.
• Understand that teamwork is key: Work hand in hand with your team to meet goals and, most importantly, have fun!
• Be in the know: Offer expert insight into our core menu, along with promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay feature.s
• Be present: Making sure you arrive on time and clock in for all your shifts to ensure all our customers are taken care of.

Benefits

• Competitive starting pay
• Flexible Scheduling
• Training and advancement opportunities
• Tuition reimbursement and/or education assistance (available 3 months after hire, amounts of reimbursement may vary, visit ArchwaysToOpportunity.com for more details)
• High school students may choose to join our local Make The Grade incentive
• Be paid for your six highest grades (up to $240) per grading period.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees