Guest Experience Intern

Ball Arena•Quinte West, ON

2d•Hybrid

About The Position

The Guest Experience Internship provides an opportunity to learn about the planning, execution and implementation of guest services at Ball Arena, DICK’S Sporting Goods Park and Paramount Theater. Interns will participate in the day-to-day operations of the Guest Relations & Guest Experience departments, assist with various departmental game and event night responsibilities and initiatives and learn how to effectively manage and train department staff. This position will also assist the Guest Experience department with planning and implementing training for all part time event staff, as well as the management and execution of the Memorable Moments team member appreciation program. The ideal intern should have strong communication, organization and time management skills, possess a desire to learn about conflict resolution and event management and be available some nights and weekends.

Requirements

Available to work 29 hours during office hours Monday-Friday, 9am-5pm.
High school diploma or GED
Applicants must meet minimum qualifications at the time of hire
Ability to maintain positive attitude and demonstrate professionalism
Ability to maintain a high level of confidentiality
Ability to complete work accurately and in a timely, efficient, and organized manner
High attention to detail
Ability to work independently & in a group setting and demonstrate good judgment skills
Ability to communicate effectively orally and in writing with senior management and a diverse staff
Possesses excellent interpersonal skills and professionalism
Ability to multi-task, prioritize and adapt to changing environments
Proficient in a variety of presentation systems/techniques
Working knowledge of Microsoft Office including Word, Excel, Outlook and Publisher
Ability to work in a fast-paced environment with multiple departments and multiple companies
Ability to provide workers’ compensation and general liability insurance from the university sponsoring internship experience
Ability to work independently
Strong professional presence
Willingness to learn and contribute to team goals
Available to work some nights and weekends

Nice To Haves

1+ years of work experience
1+ years of college/university education
1+ years of customer service experience and/or event planning experience preferred
Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards, preferred

Responsibilities

Assist with office duties to include checking voicemails, compiling and coordination special occasion celebrations during events, compiling guest survey data, and responding to guest emails/phone calls/text inquiries
Assist with Guest Experience training for all Ball Arena and DICK’S Sporting Goods Park part time staff, including vendor partners
Assist the Guest Experience Department with managing Lost and Found, including organizing items and calling/emailing guests
Plan and coordinate all aspects of Guest Experience employee appreciation events
Assist with team member appreciation programs, including cross-department communication, organization, and distribution of program materials
Shadow Manager on Duty during events including Guest Experience and other Venue Operations departments
Data entry for staff related procedures (monthly scheduling, employee notes, supervisor feedback forms, etc.)
Conduct research and create presentations for proposed program initiatives, staying up to date on league(s)/venue best practices for enhancing the guest experience
Attend weekly department and company meetings as assigned
Work toward managing an event as the Guest Experience Manger on Duty including preparation of pre-event materials, assigning staff positions, taking calls and being point of contact during event and preparing post event budget
Facilitate and conduct the New Hire Onboarding Tours at Ball Arena
Assist with covering in bound phone calls to Guest Relations and main Ball Arena reception phone line when needed
Participate in required KSE Intern Program events and trainings
Provide feedback/suggestions in department related tasks/meetings
Bring forward ideas on improving the guest experience at our venues and on projects you would like to work on
Assist with other various Venue Operations tasks/assignments/projects from other members of department as needed and schedule allows
Other duties as assigned