Living Shores - Guest Experience Host

Splish Splash Water Park•Bartlett, NH

8d•Hybrid

About The Position

The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. Guest Experience Hosts are responsible for handling transactions at main gate ticket booths, parking, as well as assisting with bag checking and answering guest inquiries. Working at Living Shores is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Living Shores host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Requirements

Must be at least 16 years of age to comply with NH Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to speak with guests directly while maintaining a high degree of professionalism
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Nice To Haves

Spanish or other bilingual language skills are a plus.

Responsibilities

Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
Communicate with guests and answer questions regarding park passes, policies, and guest services
Accurately sell parking passes, admission tickets, and season passes
Operate all POS equipment accurately to finalize all purchases
Conduct transactions while ensuring all PCI procedures are being followed – including credit and refund transactions, loss prevention
Process season passes and reissue cards as needed
Activate annual and season passes through point of sales-based programs and equipment
Validate online tickets or coupons before allowing guest to enter
Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
Issues any additional materials, promotions, or souvenirs to each pass holder as they enter
Check guests’ bags to ensure no prohibited items are brought into the park
Monitor all guests exiting and re-entering the park
Monitor all park communication including incoming calls and radio traffic
Maintain a clean work Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
Replenish Park maps while maintaining a clean work area
Ensure that park rental items do not leave the park (e.g. strollers, wheelchairs, and ECV.)
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Assist in other departments as needed
Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
Serve as primary point of contact for all general park questions, complaints, and inquiries
Connect with guests using a variety of communication methods, including email correspondence, phone calls, and in-person follow ups
Direct and transfer department specific questions or requests to the appropriate manager
Respond to guest needs appropriately and provides accommodations as necessary
Actively listens to radio and relays relevant information clearly to all departments
All other duties assigned by leadership