Guest Experience Host (Museum Operations)

Madame Tussauds • Hollywood, CA

3d • $19 • Onsite

About The Position

As a Guest Experience Host (Museum Operations), you’ll be at the center of the action—creating unforgettable moments for every guest who walks through our doors. From welcoming visitors to helping them explore rides, food, and retail, you’ll bring energy, excitement, and top-tier service to every interaction. Whether you're scanning tickets, recommending must-have experiences, or hyping up the next ride, you’ll help turn every visit into something guests will never forget!

Requirements

• 6 months – 1 year in customer service, retail, or hospitality preferred
• Fun, friendly, and confident personality
• Strong communication and people skills
• Able to stay positive and energetic in busy environments
• Team player who can also work independently
• Flexible availability (days, nights, weekends & holidays)

Responsibilities

• Welcome and engage guests with positive, high-energy vibes
• Sell tickets, packages & assist with kiosks and admissions
• Recommend merch and help guests find the perfect souvenirs
• Take food orders, prep items & deliver great service
• Support ride operations and guide guests through attractions
• Answer questions and share insider tips to enhance their visit
• Upsell experiences and help hit team goals
• Work across teams to keep everything running smoothly

Benefits

• Flexible hours
• 30% discount in the retail store
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide
• Competitive 401K
• Discounts through the Merlin Marketplace Website – on almost anything you buy online

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed