Guest Experience Host (Internship, Semester-based) | Field & Stream Lodge Co. | Bozeman, MT
PM Hotel Group•Bozeman, MT
•Onsite
About The Position
Field & Stream Lodge Co. in Bozeman is seeking an enthusiastic, locally knowledgeable Adventure Concierge Intern to support our guest experience team. This internship is designed for hospitality students who are passionate about outdoor lifestyles, service excellence, and destination storytelling.
Requirements
- Current enrollment in Montana State University’s Hospitality, Tourism, Recreation, or related program preferred
- Strong interest in outdoor recreation, travel, and guest experience
- Familiarity with Bozeman and Southwest Montana, or eagerness to learn quickly
- Excellent communication and interpersonal skills
- Organized, proactive, and guest-focused
- Ability to work flexible hours, including weekends and holidays as needed
Responsibilities
- Welcome guests and serve as a knowledgeable point of contact for questions about Bozeman and the surrounding region
- Provide personalized recommendations for dining, shopping, local events, and seasonal activities
- Assist with general concierge requests to enhance each guest’s stay
- Develop and suggest customized adventure itineraries within a 90‑mile radius of Bozeman (e.g., hiking, fishing, wildlife viewing, skiing, rafting, hot springs)
- Recommend trusted third‑party outfitters, guides, and tour operators aligned with Field & Stream standards
- Stay current on weather conditions, seasonal accessibility, and regional attractions
- Support the planning and execution of experience‑driven activations that reflect the spirit of the outdoors, Montana culture, and seasonal rhythms
- Collaborate cross‑functionally to ensure activations are on‑brand, operationally sound, and guest‑focused
- Assist with setup, guest communication, and light hosting during activations
- Help gather guest feedback and observe engagement to inform future programming
- Maintain familiarity with local vendors, guides, restaurants, breweries, and cultural attractions
- Support the upkeep of internal recommendation guides and guest-facing materials
- Share guest feedback and insights with leadership to continually improve offerings
- Represent the Field & Stream Lodge Co. brand through professional communication, warm service, and authentic storytelling
- Ensure all recommendations align with the lodge’s outdoor-inspired, experience-driven positioning
Benefits
- Generous PTO and 9 paid holidays
- Discounted hotel stays in our PM/Modus portfolio
- Opportunities to volunteer and give back to our local communities
- Paid Parental Leave
- Tuition reimbursement opportunities
- Competitive compensation package and incentive plan
- Generous health, dental and vision insurance
- 401K
- Comprehensive onboarding and training plan to set you up for success
- Coaching, feedback, and mentorship to develop yourself and your team
- Personalized development plan to fit your individual role and career goals
- Leadership courses to improve your personal and interpersonal effectiveness
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
