Guest Experience Host PT GETS

Patriot Rail•Straban Township, PA

About The Position

This position represents Gettysburg Scenic Railway as a tour guide and ensures that passengers receive a safe and pleasant journey by interfacing with passengers in a friendly and informed manner. This position is employed by an affiliated company of Patriot Rail.

Requirements

Proven customer service experience.
Friendly, courteous demeanor.
Excellent communication skills.
Ability to multi-task efficiently & effectively.
Work both independently and as a team.
Ability to think through problems and come up with solutions.
Self-motivation and the ability to work with minimal interference.
Must pass all required assessments.
Must pass a background screening.
May require a post-offer medical examination, including drug and physical capabilities test.
Strict disciplinary policy regarding inability to report to work within proper time frame, or failure to accept a call for work.
Certified or willing to obtain certification in First Aid/CPR/AED.
Valid Driver’s License

Responsibilities

Attend safety briefings (pre-trip).
Verify assigned car is prepared and ready.
Assist in loading and unloading of passengers.
Maintain safety rules.
Be knowledgeable about the train, individual cars and scenic highlights.
Respond to any customer inquiries with accurate up-to-date information.
Provide superior customer service.
Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
Provide First Aid/CPR/AED in the event of emergencies.
Strong customer service skills with the ability to resolve customer conflicts, should they arise.
Read, write and communicate effectively with co-workers and the general public.
Deal professionally, courteously and tactfully with the public and coworkers.
Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season.
Additional duties as assigned.