Guest Experience Host & Face to Face Lead Generator
About The Position
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE YOU GROW Discover a career fuelled by possibility at Travel + Leisure Co If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Flynns Beach team as a Guest Experience Host today!
Requirements
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Nice To Haves
- Previous experience with a PMS system (Opera) advantageous
Responsibilities
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Travel & Leisure's community
- Meet targets and KPI's as set by the business
Benefits
- Discounted hotel stays across the world
- Subsidised Private Health Insurance (upon successful completion probation period)
- Professional development funding
- Base hourly rate coupled with performance based incentives
- Monthly, Quarterly and Yearly Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
