Guest Experience Host - Behind The Scenes Tour Guide

Madame Tussauds • New York, NY

2d • $18 • Onsite

About The Position

At Madame Tussauds New York, the Guest Experience Host - Behind the Scenes Tour Guide role is an exciting, energetic, and unforgettable position focused on bringing the fun to life. This role involves becoming part of the magic by rolling out the red carpet for guests, sharing secrets behind world-famous wax figures, and creating memorable experiences. The ideal candidate is a friendly, outgoing, and enthusiastic team player who loves making people smile.

Requirements

• Candidates must be 18+
• 6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred
• Friendly, energetic, and guest-focused with strong communication skills
• Comfortable working in fast-paced environments, including areas with loud noise and confined spaces
• Self-motivated, dependable, and able to work independently or as part of a team
• Strong problem-solving skills and confidence handling guest questions and concerns
• Flexible availability, including days, nights, weekends, holidays, and special events

Responsibilities

• Lead guests on our exclusive Behind the Scenes Tour
• Share fascinating facts about the wax-making process
• Bring the Madame Tussauds story to life through engaging storytelling
• Welcome guests with energy, confidence, and a red-carpet attitude
• Memorize tour scripts and figure facts
• Act as a brand ambassador and spokesperson for Madame Tussauds
• Ensure exhibit areas are clean, safe, and photo-ready
• Help create a positive, memorable experience for every guest
• Promote souvenirs, snacks, and attraction upgrades
• Answer guest questions and assist with wayfinding
• Help manage crowd flow and operational needs
• Follow health, safety, and food handling procedures
• Maintain a safe and welcoming environment for all guests

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous Paid Time Off
• Merlin Magic Pass (free entry for you, your family, and friends to our world-famous attractions)
• Recognition and Rewards programs
• 401(k) Savings Plan with company match
• Tuition Assistance
• Growth and Development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed