Guest Experience & Hospitality Coordinator

McDermott Will & Emery•Chicago, IL

5d•Onsite

About The Position

The Guest Experience & Hospitality Coordinator oversees the professional and efficient operations of the Conference Center, ensuring impeccable client service for both external and internal clients. This position manages conference rooms and guest office assignments in conjunction with other team members to ensure requested services are provided seamlessly. This position will also ensure that the front office lobby, conference areas, catering kitchens and reception areas are clean and convey a professional appearance. The Guest Experience & Hospitality Coordinator works under general supervision and relies on instructions and pre-existing guidelines to perform the essential functions of the role.

Requirements

High school diploma or equivalent
At least three (3) years of related work experience
Knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)
Knowledge of switchboard operations for handling conference calls and long distance or international calls
Strong written and verbal communication skills
Strong client service skills both in person and over the phone
Ability to work effectively in a fast-paced environment
Ability to learn new concepts and skills quickly
Ability to work flexible and/or additional overtime hours and weekend s as needed

Responsibilities

Operate a multi-line telephone console in order to relay incoming, outgoing and intra system calls
Greet all visitors, including clients, attorneys, applicants , vendors and maintenance/repair persons; ensure th at all visitors and deliveries receive proper clear ance and are routed in accordance with Firm policies
Maintain an ac curate list of all visitors, ensure their names are entered in the building security database , a ssign visiting guest offices and send out daily visitor announcements
Answer visitor’s questions based on knowledge of the Firm and department policies; notify s ecurity team and/or supervisor i f difficult situations arise
S chedule conference rooms and all additional arrangements for meetings such as catering, audio visual, or security services through the Meeting Center application
Place catering orders and manage the delivery by ensuring items are accurate and received in a timely manner
Prepare and maintain confere nce rooms; this includes managing food deliveries, setting up conference equipment and supplies, and making sure rooms are cleaned in a timely manner following meetings
Process catering invoices in Chrome River with appropriate attorney and client numbers for all food and beverage requests on a daily basis
Assist the HR & Facilities Manager with maintaining offices space and preparing for new arrivals or departures
Prepare weekly inventory of hospitality supplies for manager and order new supplies in t heir absence
Assist guests that travel to the local office by interfacing with McDermott’s travel provider as needed, arrange for car service, etc.