Guest Experience Expert - Desoto 2.0

Wingstop•Desoto, TX

2h•Onsite

About The Position

The Guest Experience Expert is the heartbeat of the Wingstop vibe. This role is about creating hype-worthy moments for every Guest, acting as a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality. The mission is to bring the HYPE Playbook to life: greet with energy, guide flavor choices, plus up the service, and end on a high note. This position is not just about serving food, but about creating legendary experiences that make Guests feel understood and valued.

Requirements

High school diploma preferred.
Previous hospitality, cashiering, or food service experience is a plus.
Must be 18 years or older with reliable attendance.
A true hospitality-first mindset — making people feel valued is second nature.
Confidence and energy that set the tone for the Guest experience.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced, high-energy environment.
Dependable, organized, and a supportive team player.

Nice To Haves

Energy and attitude are what matter most.

Responsibilities

Greet every Guest with energy, eye contact, and a genuine smile within 3-5 seconds, making it personal by using their name or complimenting their choice.
Act as a flavor expert by asking engaging questions, recommending sauces and sides, and confidently sharing personal favorites to guide Guests through their flavor journey.
Anticipate Guest needs proactively, provide napkins, refills, and extras, double-check orders for accuracy, and hand off food with genuine care.
Thank every Guest sincerely, highlight their order, and invite them back, ensuring every farewell is memorable and authentic.
Operate the POS system quickly and accurately while staying engaged with the Guest.
Process cash, credit, and digital transactions in line with Wingstop’s policies.
Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Partner with kitchen teammates to ensure food accuracy and speed of service.
Follow all food safety, sanitation, and cleanliness standards.
Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
Communicate proactively with managers about Guest feedback and operational issues.