Guest Experience Expert - Spring Hill

Wingstop•Spring Hill, FL

10h•Onsite

About The Position

The Guest Experience Expert is the heartbeat of the Wingstop vibe. This role is not just about ringing up orders, but about creating hype-worthy moments for every Guest. The expert acts as a host, a guide, and a flavor ambassador who delivers energy, confidence, and unforgettable hospitality from start to finish. The mission is to bring the HYPE Playbook to life: greet with energy, guide flavor choices, plus up the service, and end on a high note. The role involves creating legendary experiences that make Guests feel understood and valued.

Requirements

Must be 18 years or older with reliable attendance.
A true hospitality-first mindset — making people feel valued is second nature.
Confidence and energy that set the tone for the Guest experience.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced, high-energy environment.
Dependable, organized, and a supportive team player.

Nice To Haves

High school diploma preferred.
Previous hospitality, cashiering, or food service experience is a plus.

Responsibilities

Welcome every Guest within 3–5 seconds with confident energy, eye contact, and a genuine smile, making it personal by using their name, complimenting their choice, or calling out details that make them feel special.
Act as the Guest’s flavor expert, asking engaging questions, recommending sauces and sides, and confidently sharing favorites to guide Guests through their flavor journey.
Anticipate needs before Guests ask, proactively providing napkins, refills, and extras.
Double-check every order, confirm accuracy with confidence, and hand off food with genuine care.
Thank every Guest sincerely, highlight their order, and invite them back, ensuring every farewell feels memorable and authentic.
Operate the POS system quickly and accurately while staying engaged with the Guest.
Process cash, credit, and digital transactions in line with Wingstop’s policies.
Manage online, phone, and third-party delivery orders, ensuring smooth and accurate handoffs.
Keep the counter, dining area, and beverage stations clean, stocked, and welcoming.
Refill drinks, clear tables, and maintain an environment where Guests feel comfortable and cared for.
Support teammates by running food, handling Guest requests, and assisting in other areas when needed.
Partner with kitchen teammates to ensure food accuracy and speed of service.
Follow all food safety, sanitation, and cleanliness standards.
Stay updated on menu knowledge, flavor profiles, and promotions to confidently guide Guests.
Communicate proactively with managers about Guest feedback and operational issues.