Guest Experience Dispatcher

ABM•Orlando, FL

12h•Onsite

About The Position

The Dispatcher plays a critical role in supporting daily Guest Experience operations by coordinating staffing assignments, monitoring operational coverage, communicating service needs, and providing real-time support to Ambassadors and Supervisors. This position serves as a central point of communication, ensuring efficient deployment of personnel while maintaining service standards and operational continuity throughout the airport.

Requirements

Minimum of one (1) year of experience within Guest Experience Operations preferred.
Demonstrated knowledge of airport operations, staffing assignments, and service expectations.
Strong verbal and written communication skills.
Ability to remain professional and composed during high-pressure situations.
Excellent organizational and time-management skills.
Proficiency with Microsoft Office applications, scheduling tools, and operational reporting systems.
Ability to work independently while supporting team objectives.
Reliable attendance and punctuality.

Nice To Haves

Previous leadership, lead, coordinator, or dispatch experience.
Experience working in a fast-paced operational environment.
Familiarity with workforce scheduling and staffing management.

Responsibilities

Coordinate daily deployment of Guest Experience Ambassadors to assigned posts and operational areas.
Monitor staffing levels and identify coverage gaps, call-offs, late arrivals, and operational disruptions.
Communicate staffing changes, post assignments, and operational updates to Supervisors and Ambassadors.
Maintain accurate records of attendance, schedule changes, breaks, and workforce movements.
Assist with shift start-up procedures, employee check-in, and deployment activities.
Track operational coverage throughout the day and recommend staffing adjustments as needed.
Support Supervisors in managing service requests, passenger assistance needs, and special operational events.
Monitor radio communications and respond professionally to operational inquiries.
Escalate operational concerns, service issues, and staffing shortages to leadership in a timely manner.
Maintain confidentiality regarding employee information and operational matters.
Assist with the preparation of reports, staffing documentation, and operational records.
Promote a positive work environment and support company service standards and culture.