Willow Street Guest Experience Director

LCBC Church•Willow Street, PA

5d•Onsite

About The Position

The Willow Street Guest Experience Director is responsible for creating a culture where a world-class Guest Experience is a priority. This role involves leading and developing leaders and volunteer teams to increase their effectiveness in introducing people to Jesus and helping them fully follow Him. The objective is to set the pace for a world-class level of hospitality and customer service locally, build and develop strong volunteer teams, create excellent and inviting environments, and vision cast constantly. The position also includes assisting with location-specific responsibilities as designed by the Campus Pastor, administrative duties, and leading specific teams such as Attendee Onboarding, Guest Experience Volunteer Teams (Greeters, Host teams, Parking, Communion, Programs, Cleaning teams), Office and Administration, Special Events, and Café and Retail.

Requirements

Strong people and conflict resolution skills.
Strong oral and written communication skills.
Strong organizational and time management skills.
Strong computer skills with the ability to learn appropriate software skills.
Ability to maintain absolute confidentiality in handling office and volunteer matters.
Be a Good Steward of Time: Hours per week include Weekend Gatherings
Be a part of the local team and necessary meetings.
Attend Central Meetings, Guest Experience meetings, and others as scheduled.
Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
Be a leader who is: Focused, Collaborative, Growth-minded
Lead the way in LCBC’s values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
Be an LCBC Partner, or willing to become one within 60 days of employment.
Regularly attend and participate at LCBC prior to and/or upon employment.

Responsibilities

Set the pace for a world-class level of hospitality and customer service locally.
Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
Create excellent, inviting, and warm environments.
Vision cast constantly.
Assist with location-specific responsibilities as designed by the Campus Pastor.
Administrative duties as assigned
Lead and give oversight to the Attendee Onboarding Process
Lead and give oversight to Guest Experience Volunteer Teams: Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
Office and Administration team
Special Events teams
Café and Retail