Guest Experience Curator

La Colombe d'Or Hotel and Tonight & Tomorrow Restaurant • Houston, TX

1d

About The Position

This position is focused on driving customer retention, increasing brand advocacy, and elevating the overall guest unique experience at La Colombe d’Or Restaurant and Hotel, LLC.

Requirements

• Communication: Excellent verbal and written communication skills for interacting with guests, responding to emails, and handling feedback
• Customer Service: Strong, proactive approach to service with a passion for exceeding expectations
• Conflict Resolution: Ability to remain calm and professional while resolving guest issues.
• Organization: Detail-oriented, capable of managing guest lists and tracking preferences.
• Technology Proficiency: Experience with CRM software and hotel/property management systems (PMS).

Responsibilities

• Guest Engagement: Welcome VIP/loyalty members upon arrival, personalize their stay, and maintain high visibility in public areas to obtain feedback.
• Relationship Management: Build rapport with guests, anticipating their needs to create "authentic personalized memories"
• Issue Resolution: Own guest concerns, handling guest opportunities promptly and professionally to ensure satisfaction.
• Loyalty Program Advocacy: Promote loyalty to LA Colombe d’Or Restaurant and Hotel, LLC, by anticipating guest needs, resolution of opportunities presented and cultivating a personalized relationship with our guests.
• Data Analysis & Reporting: Monitor guest feedback Online reviews), analyze trends, and report on key performance indicators (KPIs) to improve service.
• Operational Support: Coordinate with other departments (Sales, front office, Housekeeping and Engineering) to ensure special requests and amenities are delivered.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by Management
• Be actively engaged with our guests and deliver memorable guest experiences

What This Job Offers

• Education Level: No Education Listed