Guest Experience Curator - Twin Farms
About The Position
The Guest Experience Curator serves as the pre-arrival steward of each guest’s stay, thoughtfully shaping the experience in advance so that every detail feels intentional, personal, and seamless. Unlike traditional concierge roles that focus on off-property access, this position centers on designing the on-property journey, from arrival logistics and dining preferences to activities, spa experiences, and meaningful celebrations. This role is well-suited for hospitality professionals who have honed their craft in Forbes Five-Star, Relais & Châteaux, or similarly refined environments and who understand that true luxury is anticipatory, understated, and deeply human.
Requirements
- Experience in Forbes Five-Star, Relais & Châteaux, or comparable luxury hospitality environments
- A refined service style rooted in professionalism, discretion, and emotional intelligence
- Exceptional organizational skills and attention to detail, with the ability to manage multiple guest journeys simultaneously
- Clear, confident communication skills suited to high-expectation guests and collaborative service teams
- Sound judgment and the ability to make thoughtful, independent decisions aligned with luxury service standards
- Resourcefulness, adaptability, and calm presence in a high-touch hospitality environment
- Flexibility and reliability, including availability to work weekends and holidays
- High school diploma or equivalent required
- Valid driver’s license with a clean driving record
Responsibilities
- Serve as the pre-arrival steward of each guest’s stay.
- Thoughtfully shape the guest experience in advance.
- Design the on-property journey, including arrival logistics, dining preferences, activities, spa experiences, and meaningful celebrations.
Benefits
- Health, dental, and vision insurance with employer contributions
- Complimentary life insurance
- 401(k) retirement plan with employer match
- Paid vacation, holidays, and sick time
- Employee Assistance Program (EAP) with confidential support and resources
- Relocation and travel assistance for select roles
- Daily staff meal
- Training, professional development, and tuition assistance
- Competitive wages
- Employee referral bonuses
- Exclusive dining and lodging privileges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
